In the lab result receipt process, which would be considered an exception?

In the lab result receipt process, which would be considered an exception?

• A. Lab results received
• B. Abnormal lab results received
• C. Receipt of lab results by mail
• D. Practice account is locked out

Answer: (D)

In the lab result receipt process, an exception is anything that interrupts the normal workflow and requires an intervention to continue. The standard flow involves results being generated and delivered to the appropriate viewer or recipient, regardless of whether the results are normal or abnormal, and regardless of the delivery method (for example, portal access or mail). The scenario where a practice account is locked out fits as an exception because it blocks the user from accessing the lab results, stopping the normal receipt and review process. This access issue triggers a defined remediation step (unlocking the account, password reset, security checks) before results can be received and acted upon. Receiving normal results, abnormal results, or results by mail are all part of the typical process flow; they do not inherently disrupt the workflow.

In the lab result receipt process, an exception is anything that interrupts the normal workflow and requires an intervention to continue. The standard flow involves results being generated and delivered to the appropriate viewer or recipient, regardless of whether the results are normal or abnormal, and regardless of the delivery method (for example, portal access or mail).

The scenario where a practice account is locked out fits as an exception because it blocks the user from accessing the lab results, stopping the normal receipt and review process. This access issue triggers a defined remediation step (unlocking the account, password reset, security checks) before results can be received and acted upon.

Receiving normal results, abnormal results, or results by mail are all part of the typical process flow; they do not inherently disrupt the workflow.