Survey data from the pilot users should include all of the following EXCEPT:

Survey data from the pilot users should include all of the following EXCEPT:

• A. What changed?
• B. What went wrong?
• C. What are suggestions for interface changes?
• D. Would you like to go back to the old system?

Answer: (D)

Pilot feedback should focus on how the new system behaves and what needs to be changed. Documenting what changed helps you verify which updates were made and why. Asking what went wrong surfaces defects, misconfigurations, and workflow blockers that need fixing. Gathering suggestions for interface changes collects ideas to improve usability. The question about returning to the old system isn’t about the new system’s performance or the refinements it needs; it mainly measures user preference for the old solution, which doesn’t yield actionable data for improving the pilot. So it isn’t the kind of feedback you’d rely on to drive iteration.

Pilot feedback should focus on how the new system behaves and what needs to be changed. Documenting what changed helps you verify which updates were made and why. Asking what went wrong surfaces defects, misconfigurations, and workflow blockers that need fixing. Gathering suggestions for interface changes collects ideas to improve usability. The question about returning to the old system isn’t about the new system’s performance or the refinements it needs; it mainly measures user preference for the old solution, which doesn’t yield actionable data for improving the pilot. So it isn’t the kind of feedback you’d rely on to drive iteration.