Survey data from the pilot users should include all of the following EXCEPT:

Survey data from the pilot users should include all of the following EXCEPT:

• A. What changed?
• B. What went wrong?
• C. What are suggestions for interface changes?
• D. Would you like to go back to the old system?

Answer: (D)

The main idea here is gathering actionable feedback from pilot users to improve the new system. When you survey people who used the pilot, you want to know what changed for them, what issues they ran into, and how the interface could be improved. Knowing what changed helps confirm that the new system delivers the intended benefits and that users recognize those differences. Asking what went wrong surfaces defects, gaps in functionality, or usability barriers that need fixing before broader rollout. Collecting suggestions for interface changes gives the team concrete ideas to enhance usability and efficiency, guiding iterative improvements. The item about whether users would like to go back to the old system isn’t typically part of this feedback focus. That question shifts toward a preference or decision about whether to revert, which is more about change-management sentiment than specific experience with the pilot’s usability, reliability, and design. Pilot feedback is most useful when it pinpoints what needs adjustment, not whether the old system should be restored.

The main idea here is gathering actionable feedback from pilot users to improve the new system. When you survey people who used the pilot, you want to know what changed for them, what issues they ran into, and how the interface could be improved. Knowing what changed helps confirm that the new system delivers the intended benefits and that users recognize those differences. Asking what went wrong surfaces defects, gaps in functionality, or usability barriers that need fixing before broader rollout. Collecting suggestions for interface changes gives the team concrete ideas to enhance usability and efficiency, guiding iterative improvements.

The item about whether users would like to go back to the old system isn’t typically part of this feedback focus. That question shifts toward a preference or decision about whether to revert, which is more about change-management sentiment than specific experience with the pilot’s usability, reliability, and design. Pilot feedback is most useful when it pinpoints what needs adjustment, not whether the old system should be restored.